Privacy Policy

Close Eye is operated by Stexa Products & Services Pvt. Ltd., a company registered in India. It is a care-coordination and family-wellbeing service — not a medical provider or an emergency service. This policy covers the Close Eye website (closeeye.in) and the Close Eye mobile apps for Android and iOS. You can reach our Grievance Officer at hello@closeeye.in (postal address: Hyderabad, Telangana, India — 500001).

We collect the following, and only for the reasons described in this policy:

Your account & profile

• Identity & contact — your name, email address, phone number, WhatsApp number, and — if you add it — your postal address.
• Account type — whether you joined as a family abroad or within a community, and your role.

Information about your loved ones (added by you)

• Who they are — name, your relationship to them, age, city and address, phone number, and their photo if you add one.
• Health & wellbeing (sensitive) — medical conditions, current medications, allergies, their doctor and hospital, emergency contacts, routines, preferences, and any notes or wellbeing observations you record.
• Memories & documents — photos, videos and documents you choose to save, stored privately to your account.

Things you ask and send

• Questions & messages — the questions you ask about your family and messages you send to our care team, including any attachments.

Bookings & payments

• Booking details — the visits you request and their logistics (address, contact, access notes).
• Payment references — we do not store your card or bank details. Payments are handled on our providers’ secure pages; we keep only the provider’s reference IDs and the amount, to confirm and support your payment.

Device & app permissions (mobile)

• Camera & photos — only when you choose to add a photo, document, or visit image.
• Microphone — only when you choose to record a voice note.
• Location — only when a feature needs it — for example, to confirm a visit or help match care nearby. We ask each time and you can decline.
• Notifications — to send you care updates, if you allow them.

Usage & diagnostics

• Product analytics — a small, fixed set of anonymous events (e.g. “added a loved one”) with personal details stripped out. No advertising or tracking SDKs, and no session recording.
• Error diagnostics — crash and error reports with personal information removed, so we can fix problems.

• To provide Close Eye — remember what matters about your family and give you grounded answers over time.
• To answer your questions. When you ask a question, it is sent to our AI provider (Anthropic) to compose a reply. They process it only to respond and do not keep it or use it to train their models.
• To coordinate and deliver care visits you request, and to keep you updated.
• To process payments and manage memberships and refunds.
• To send you service messages (for example, visit updates over WhatsApp or email) that you’ve set up.
• To keep the service safe and working, and to improve it using anonymous, aggregated usage.

Our legal basis is your consent (which you can withdraw) together with performing the service you asked for and meeting our legal obligations.

We never sell your data, and we never share it for advertising. Your family’s information is private to your account. We share information only with the service providers that make Close Eye work, only for the purposes below, and only under agreements that require them to protect it:

• Supabase — secure database, sign-in, and file storage — our core infrastructure.
• Vercel — hosting and delivery of the website and app.
• Anthropic — processes a question you ask, only to compose the answer; not retained or used for training.
• Razorpay & PayGlocal — payment processing (domestic and international cards). Card details are entered on their secure pages, not ours.
• Twilio — to deliver WhatsApp updates about visits and bookings to the number you provide.
• Resend — to email you care reports and receipts, where enabled.
• Google — if you choose “Sign in with Google”, to verify your identity; and mapping features for addresses you enter.

If you use Care visits (where available), a trusted, vetted person sees only what’s needed for that specific visit — never before, and never after. We may also disclose information if the law requires it, or to protect someone’s safety.

Health and wellbeing details are the most sensitive information you trust us with, and we treat them that way. We use them only to help you care for your family — to answer your questions and coordinate care. We never use health information for advertising, marketing, or data-mining, we never sell it, and it is never used to train AI models. You can view, correct, or delete it at any time.

Your information is stored with our infrastructure provider (Supabase) and is encrypted in transit using industry-standard TLS/HTTPS, and encrypted at rest. Access is isolated so that only your account can reach your family’s data, and each request can touch only what it genuinely needs. Uploaded files (photos, videos, documents, reports) live in private storage reachable only by your account.

We keep your information for as long as your account is open, so Close Eye can keep helping your family.

You can delete your account and data at any time, yourself, from inside the app: Profile → Close account. When you do, we permanently and immediately delete your personal data — your profile, your loved ones’ details and health information, your questions and messages, your bookings, and your uploaded files — and cancel any active subscription. Residual copies in our encrypted backups are fully overwritten within 90 days.

A few narrow items are kept only where the law requires or for accountability: basic transaction records needed for tax and accounting, and a minimal record that a deletion took place. Anonymous, de-identified usage statistics that can no longer be linked to you may also remain. Full details and step-by-step instructions are on our Account & Data Deletion page.

You are in control. You can:

• See and correct the information Close Eye holds about your family.
• Withdraw your consent at any time (Profile → Your data & consent), which pauses further processing.
• Delete everything by closing your account (Profile → Close account).
• Ask us for a copy of your data, or raise a concern, via our Grievance Officer.

Close Eye is intended for adults arranging care for their loved ones. It is not directed to children, and you must be 18 or older to create an account. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Close Eye is operated from India, and your information is primarily stored and processed on servers operated by our providers. Some providers may process data in other countries under agreements that require appropriate protection. By using Close Eye, you understand your information may be processed in those locations to deliver the service.

If we make meaningful changes to this policy, we’ll update the date below and let you know in the app or by email. Where a change affects what you consented to, we’ll ask again.